Ctrlk

How to contact Saifa Support

Need help with Saifa AI? Our support team is here to assist you with setup questions, billing issues, technical troubleshooting, and anything else you need to get the most out of the platform. This guide explains all the ways you can reach Saifa Support and what you can expect when you contact us.

πŸ’¬ 1. Contacting Support from Your Dashboard

The easiest way to reach our team is directly through the Saifa dashboard.

How to access:

  1. Log in to your Saifa workspace

  2. From the left sidebar, click β€œSetting”

  3. Choose Contact

You can submit your question or describe the issue in detail. A support agent will reply to you via email.

πŸ“© 2. Email Support

You can email us anytime at:

πŸ“§ support@saifa.ai

Use this channel for:

  • Billing or payment problems

  • Workspace access issues

  • Account deletion or data export requests

  • Reporting bugs

  • General questions about features or onboarding

We aim to reply within 24–48 hours on business days.

πŸ’¬ 3. In-App Chat (Live Support)

(Coming soon)

Soon you’ll be able to chat with our support team directly inside Saifa for real-time assistance. This will appear as a help button on the bottom-right of your dashboard.

πŸ“š 4. Saifa Help Center

For quick answers, tutorials, and step-by-step guides, visit:

πŸ“˜ help.saifa.ai (Saifa AI Help Center)

Our Help Center includes:

  • Onboarding guides

  • AI training documentation

  • Billing and account settings

  • Troubleshooting tips

  • Security and privacy articles

Most questions can be resolved instantly through our documentation.

🚨 5. Reporting Technical Issues or Bugs

If you encounter an error, glitch, or unexpected behavior, please provide:

  • A description of the issue

  • Steps to reproduce

  • Screenshot or screen recording (optional)

  • Your browser/device info

Send via: πŸ“§ support@saifa.ai

This helps our engineering team diagnose and resolve the issue quickly.

⏱️ 6. Support Response Times

Our typical response times are:

  • General inquiries: 24–48 hours

  • Billing issues: 1–2 business days

  • Technical issues: depends on severity (usually 1–3 days)

  • Data export/deletion requests: up to 5 days

Enterprise plans receive priority support.

PreviousPayment methods and invoicesNextSecurity & Privacy

Last updated