How to contact Saifa Support
Need help with Saifa AI? Our support team is here to assist you with setup questions, billing issues, technical troubleshooting, and anything else you need to get the most out of the platform. This guide explains all the ways you can reach Saifa Support and what you can expect when you contact us.
💬 1. Contacting Support from Your Dashboard
The easiest way to reach our team is directly through the Saifa dashboard.
How to access:
Log in to your Saifa workspace
From the left sidebar, click “Setting”
Choose Contact
You can submit your question or describe the issue in detail. A support agent will reply to you via email.
📩 2. Email Support
You can email us anytime at:
📧 support@saifa.ai
Use this channel for:
Billing or payment problems
Workspace access issues
Account deletion or data export requests
Reporting bugs
General questions about features or onboarding
We aim to reply within 24–48 hours on business days.
💬 3. In-App Chat (Live Support)
(Coming soon)
Soon you’ll be able to chat with our support team directly inside Saifa for real-time assistance. This will appear as a help button on the bottom-right of your dashboard.
📚 4. Saifa Help Center
For quick answers, tutorials, and step-by-step guides, visit:
📘 help.saifa.ai (Saifa AI Help Center)
Our Help Center includes:
Onboarding guides
AI training documentation
Billing and account settings
Troubleshooting tips
Security and privacy articles
Most questions can be resolved instantly through our documentation.
🚨 5. Reporting Technical Issues or Bugs
If you encounter an error, glitch, or unexpected behavior, please provide:
A description of the issue
Steps to reproduce
Screenshot or screen recording (optional)
Your browser/device info
Send via: 📧 support@saifa.ai
This helps our engineering team diagnose and resolve the issue quickly.
⏱️ 6. Support Response Times
Our typical response times are:
General inquiries: 24–48 hours
Billing issues: 1–2 business days
Technical issues: depends on severity (usually 1–3 days)
Data export/deletion requests: up to 5 days
Enterprise plans receive priority support.
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