Managing and deleting your data

Saifa AI gives you full control over your data at all times. Whether you want to update your files, remove outdated content, or delete your entire workspace, Saifa ensures that your information is always handled securely and transparently.

This guide explains how to view, update, manage, export, and permanently delete your data from the platform.

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🔎 1. Viewing and Managing Your Data

All training data, uploaded files, and knowledge sources can be managed from: Workspace Settings → Knowledge Base → Data Sources

From here, you can:

• Review all uploaded documents (PDF, Word, TXT, etc.)

• Check indexed website links and FAQs

• View Data Source status (active, pending, updated, or deleted)

• Organize or rename files for clarity

• Disable data sources temporarily

• Add new versions or replace outdated files

🧠 Saifa always uses the latest version of your data, ensuring your AI stays accurate and up-to-date.

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📤 2. Exporting Your Data (Optional)

You can request a data export if you need a copy of:

• Uploaded documents

• AI training sources

• Account metadata

• Workspace structure

• Chat logs (optional)

To export your data:

1. Go to Account Settings → Privacy & Data

2. Select Request Data Export

3. You will receive a download link via email when the export is ready

Exports are generated in a secure, encrypted package for your protection.

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❌ 3. Deleting Individual Data Sources

You can delete any file, FAQ, URL, or training source instantly.

To delete a data source:

1. Open Knowledge Base → Data Sources

2. Click on the source you want to remove

3. Select Delete Source

4. Confirm your deletion

When you delete a data source:

• It is immediately removed from active systems

• The AI will no longer reference it

• Backup copies are automatically purged within a controlled retention period

🔒 Deleting a data source removes it completely and permanently from your workspace.

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🗑️ 4. Clearing All Training Data

If you wish to reset your AI completely, Saifa allows you to delete all training data in a single step:

Settings → Knowledge → Clear All Data

This will:

• Remove all uploaded documents

• Remove all URLs and FAQs

• Reset the knowledge base to an empty state

• Require re-training before AI can answer business-specific queries

⚠️ This action is irreversible.

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🚮 5. Deleting Your Workspace

If you want to completely remove your account or workspace, you can request a full deletion.

Full workspace deletion removes:

• All documents

• All knowledge bases

• AI training data

• Chat logs

• Workspace members

• Billing data

• Account metadata tied to that workspace

To delete a workspace:

1. Go to Account Settings → Workspace

2. Select Delete Workspace

3. Confirm using your password or 2FA

4. Your workspace will enter a scheduled deletion state

Scheduled deletion period: typically 7–14 days During this period, you can cancel the deletion.

After the deletion window passes, the workspace is permanently removed and cannot be recovered.

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🔐 What Happens After Deletion?

Whether you delete a file, data source, or entire workspace:

• The information is erased from active storage immediately

• Encrypted backup copies are purged automatically within a short retention window

• AI models stop referencing the removed data

• No traces are used for training or processing

Saifa follows strict “right to be forgotten” practices in line with GDPR, CCPA, and PDPA requirements.

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🧩 6. Who Can Delete Data? (Permissions)

To protect your business, Saifa limits who can delete data.

Role	Can Delete Data Sources?	Can Delete Workspace?
Admin	✔ Yes	✔ Yes
Member	✖ No	✖ No
Viewer	✖ No	✖ No

Only admins have permission to remove training data or perform full workspace deletion.