Subscription Plans
Saifa AI offers flexible subscription options so your business can grow at your own pace. Whether you need more features, want to reduce costs, or decide to pause your service, you can manage your plan directly through your Billing Settings.
This guide explains how to upgrade, downgrade, or cancel your Saifa AI subscription safely and smoothly.
🔗 Overview
Saifa AI offers flexible subscription plans designed for:
Individuals (Solopreneurs)
Small to large SMEs
Enterprise organizations
Each plan includes different limits for:
AI usage (tokens)
Team members
Data storage
Messaging channels
⚙️ Billing Options
You can customize your subscription with:
🗓 Billing Cycle
Monthly – Pay monthly
Yearly – Save up to 20%
🔀 Plan Mode
You can switch between:
Assistant only → Internal AI usage
Assistant + Customer Services → Includes omnichannel messaging + inbox
🧭 1. Accessing Your Billing Settings
To manage your subscription:
Go to Settings > Subscription Plan
You’ll see your current plan and available plan options
Click Get Started
⚠️ Only Workspace Admins can change subscription plans.
⬆️ 2. Upgrading Your Plan
Upgrade anytime to unlock more features, higher usage limits, and additional seats.
How to upgrade:
Click "Get Started"
Select monthly or yearly billing
Choose your new plan (e.g., Micro SMEs + Customer support)
Confirm your payment details
Once upgraded:
New features are activated immediately
Your billing cycle adjusts automatically
Any remaining balance from your old plan is prorated
⬇️ 3. Downgrading Your Plan
Downgrading to a lower plan is not available directly.
To switch to a lower plan, follow these steps:
Click Cancel subscription
Your plan will remain active until the end of the current billing cycle
After the billing cycle ends, your workspace will move to the Free Plan (Solopreneur)
You can then select and subscribe to a new plan
⚠️ Downgrades only take effect after your current billing period ends
When the downgrade takes effect:
Your current plan remains active until the end of your billing period
The downgrade starts on the next billing cycle
No service interruption occurs
⚠️ Before downgrading, review the feature table carefully.
If your workspace exceeds usage or member limits of the lower plan, Saifa will notify you with required changes.
❌ Cancel Subscription
To cancel your subscription:
Scroll to the bottom of the page
Click Cancel subscription
Confirm cancellation
⚠️ You will retain access until the end of your billing period
What happens after cancellation:
Your current plan stays active until the end of your billing cycle
After that, your workspace automatically switches to a Solopreneur (limited features)
Your data remains safe — nothing is deleted automatically
You can reactivate your plan anytime
⚠️ Canceling your subscription does not delete your workspace.
🧾 7. Viewing & Downloading Invoices
All invoices are stored in your billing history.
To download invoices: Settings → Invoice → Download PDF
You can export for:
Accounting
Reimbursement
Tax reporting
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