Integration Settings

1. Overview

The Integration Settings module allows you to connect external platforms to Saifa AI.

It enables:

• Centralized communication across all channels

• Real-time message syncing into the Inbox

• Seamless customer service across platforms

👉 All messages from connected channels flow into a single unified Inbox

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2. Available Integrations

Saifa AI supports both chat integrations and management integrations.

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2.1 Messaging Channels (Chat Integration)

Platform	Description
🔵 Facebook	Connect multiple Facebook Pages
📸 Instagram	Connect Business accounts
🟢 LINE	Connect multiple LINE OA accounts
💬 WhatsApp	Cloud API (priority: Malaysia & Singapore)
🛍️ Shopee	E-commerce chat integration
🛒 Lazada	E-commerce chat integration
🎵 TikTok	TikTok Shop customer service

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2.2 Management Integrations

Platform	Description
📦 Zort	Order Management System

👉 These integrations support operations and automation, not messaging.

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3. Chat Integration Setup

Each messaging platform allows you to connect multiple accounts or pages.

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Step-by-Step Setup

1. Click Connect

Locate your platform in the Discover section and click + Connect

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2. Authorize via OAuth

You will be redirected to the platform login page:

• Log in to your account

• Grant Saifa AI permission to manage messages

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3. Select Pages / Accounts

Choose which accounts to connect:

• Facebook Pages

• Instagram Business accounts

• LINE OA accounts

👉 Multiple accounts can be connected under one platform

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4. Add Channels

After initial setup:

• Click + Add Channels inside the platform card

• Add more accounts without re-authorizing

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4. Connected Accounts Overview

Each platform displays connected channels and usage.

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Plan Limit

• Your plan includes a maximum number of connections

• Example: 5/5 connected accounts used

👉 This includes both:

• Messaging channels

• Management integrations (depending on plan structure)

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5. Managing Connected Channels

Within each platform card:

• Toggle channels Active / Inactive

• Add or remove accounts

• Monitor connection status

👉 Inactive channels will stop syncing messages into the Inbox