Integration Settings
1. Overview
The Integration Settings module allows you to connect external platforms to Saifa AI.
It enables:
Centralized communication across all channels
Real-time message syncing into the Inbox
Seamless customer service across platforms
👉 All messages from connected channels flow into a single unified Inbox
2. Available Integrations
Saifa AI supports both chat integrations and management integrations.
2.1 Messaging Channels (Chat Integration)
2.2 Management Integrations
📦 Zort
Order Management System
👉 These integrations support operations and automation, not messaging.
3. Chat Integration Setup
Each messaging platform allows you to connect multiple accounts or pages.
Step-by-Step Setup
1. Click Connect
Locate your platform in the Discover section and click + Connect
2. Authorize via OAuth
You will be redirected to the platform login page:
Log in to your account
Grant Saifa AI permission to manage messages
3. Select Pages / Accounts
Choose which accounts to connect:
Facebook Pages
Instagram Business accounts
LINE OA accounts
👉 Multiple accounts can be connected under one platform
4. Add Channels
After initial setup:
Click + Add Channels inside the platform card
Add more accounts without re-authorizing
4. Connected Accounts Overview
Each platform displays connected channels and usage.
Plan Limit
Your plan includes a maximum number of connections
Example: 5/5 connected accounts used
👉 This includes both:
Messaging channels
Management integrations (depending on plan structure)
5. Managing Connected Channels
Within each platform card:
Toggle channels Active / Inactive
Add or remove accounts
Monitor connection status
👉 Inactive channels will stop syncing messages into the Inbox
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