Facebook Messenger
Connect your Facebook Pages to Saifa AI to manage all Messenger conversations in one unified inbox.
Step 1: Connect Facebook
Go to Settings → Integrations Setting
Click Connect Facebook
Step 2: Log in to Facebook
Facebook will open a login window
Click Continue as [your account]
👉 If you are using the wrong account: Click “Log into another account”
Step 3: Switch Account (if required)
If prompted:
Select the correct Facebook account
Click Continue
Step 4: Select Pages
You will see a list of Facebook Pages.
Choose:
Opt in to current Pages only (recommended)
Select the Page(s) you want to connect
Step 5: Select Business Access
Choose:
✅ Opt in to all current and future Businesses (recommended)
👉 This ensures Saifa works without issues in the future
Click Continue
Step 6: Review Permissions
You will see permissions such as:
Manage your business
Access Page conversations
Manage messages
Access Page data
👉 Click Save
Step 7: Connection Complete
You will see:
“[Account] has been connected to Saifa AI Integration”
Click Got it
Step 8: Select Page in Saifa
Back in Saifa:
Choose the Page you want to add
Click Add
✅ Done!
Your Facebook Page is now connected.
Messages will start syncing into your inbox
You can assign AI or team to respond
Enable / Disable “Send ‘Purchase’ event to Meta”
Go to Settings ⚙️
Click Settings on your channel, then toggle Send ‘Purchase’ event to Meta ON / OFF
🔄 Disconnect Facebook Page
To remove your Facebook Page:
Go to Settings → Integrations Setting
Select channels
Click Disconnect
⚠️ What happens after disconnect?
Stop message synchronization
Remove access to channel history
💡 Tips
Connect only Pages you actively manage
Make sure you are Page Admin
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