Connect your Instagram Business account to manage DMs and comments directly from Saifa.
Step 1: Click Connect Instagram
Go to Settings → Integrations Setting
Find Instagram
Click Connect
Step 2: Log in with Facebook (Meta)
A Facebook window will open
Click Continue as [your account]
👉 If this is not the correct account: Click “Log into another account”
Step 3: Select Facebook Pages
Instagram is connected via Facebook.
Choose:
✅ Opt in to current Pages only (recommended)
Select the Page linked to your Instagram account
Click Continue
Step 4: Select Instagram Account
Choose:
✅ Opt in to current Instagram accounts only
Select your Instagram account
Click Continue
Step 5: Select Business Access
Choose:
✅ Opt in to all current and future Businesses (recommended)
👉 This ensures stable connection in the future
Click Continue
Step 6: Review Permissions
You will see permissions such as:
Access Instagram profile and posts
Manage Instagram messages
Manage Page settings and webhooks
Access connected Pages
👉 Click Save
Step 7: Connection Complete
You will see:
“[Account] has been connected to Saifa AI Integration”
Click Got it
Step 8: Add Instagram Channel in Saifa
Back in Saifa:
Select your Instagram profile
Click Add
✅ Done!
Your Instagram account is now connected.
Messages (DMs) will appear in your inbox
You can assign AI or team to respond
Enable / Disable “Send ‘Purchase’ event to Meta”
Go to Settings ⚙️
Click Settings on your channel, then toggle Send ‘Purchase’ event to Meta ON / OFF
🔄 Disconnect Instagram
To remove your Instagram channel:
Go to Settings → Integrations Setting
Find your Instagram account
Click Disconnect
⚠️ What happens after disconnect?
Stop message synchronization
Remove access to channel history
💡 Tips
Make sure your Instagram is a Business account
Ensure it is linked to a Facebook Page
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