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Lazada

Connect Shopee to manage customer chats and order-related inquiries.

🔗 Overview

With Lazada integration, you can:

  • Sync Lazada chats into Saifa AI Inbox

  • Respond to customers from one unified platform

  • Manage conversations faster with AI assistance

  • Support your team with shared visibility

💡 Tip Use Saifa AI to handle high-volume Lazada chats with faster and more consistent responses.

✅ Before you start

Make sure you have:

  • A Lazada Seller Center account

  • Admin access to your Lazada store

  • Permission to authorize third-party apps

➕ Connect Lazada

Follow these steps to connect your Lazada account.

Step 1: Go to Integration Settings

  1. Open Saifa AI Dashboard

  2. Go to Settings

  3. Click Integration Settings

Step 2: Find Lazada

  1. Scroll to the Discover section

  2. Locate Lazada

  3. Click + Connect

Step 3: Authorize Lazada

You will be redirected to Lazada Seller Center.

  1. Log in to your Lazada account

  2. Review the permissions requested

  3. Click Authorize

🔐 Note Saifa AI only accesses messaging and necessary store data to enable integration.

Step 4: Confirm terms

  1. Review the service details

  2. Click Confirm

  3. Accept the terms and conditions

Step 5: Activate service

Click Authorised use of services

Step 6: Use Saifa AI service

  1. Find Saifa AI Chats (previously Zaapi Chats)

  2. Click Use service

Step 7: Agree to permissions

  1. Review access permissions

  2. Click Agree

🔐 Note This allows Saifa AI to access necessary data such as chats and order-related information.

Step 8: Select region & login

  1. Select your country

  2. Enter your Lazada account credentials

  3. Complete authorization

Step 9: Complete integration

After successful login:

  • You will be redirected back to Saifa AI

  • Your Lazada account will be connected successfully 🚀

💬 What happens after connecting

After successful integration:

  • Lazada chats will appear in your Inbox

  • You can reply directly from Saifa AI

  • AI can assist with customer responses

  • Your team can collaborate in real-time

⚠️ Important notes

  • Always connect the correct Lazada store

  • Make sure authorization is completed fully

  • If interrupted, reconnect from Integration Settings

🔌 Disconnect Lazada

To remove the integration:

  1. Go to Integration Settings

  2. Find Lazada

  3. Click Disconnect

  4. Confirm the action

⚠️ Warning Disconnecting will stop all Lazada chats from syncing into Saifa AI.

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