Lazada

Connect Shopee to manage customer chats and order-related inquiries.

🔗 Overview

With Lazada integration, you can:

• Sync Lazada chats into Saifa AI Inbox

• Respond to customers from one unified platform

• Manage conversations faster with AI assistance

• Support your team with shared visibility

💡 Tip Use Saifa AI to handle high-volume Lazada chats with faster and more consistent responses.

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✅ Before you start

Make sure you have:

• A Lazada Seller Center account

• Admin access to your Lazada store

• Permission to authorize third-party apps

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➕ Connect Lazada

Follow these steps to connect your Lazada account.

Step 1: Go to Integration Settings

1. Open Saifa AI Dashboard

2. Go to Settings

3. Click Integration Settings

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Step 2: Find Lazada

1. Scroll to the Discover section

2. Locate Lazada

3. Click + Connect

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Step 3: Authorize Lazada

You will be redirected to Lazada Seller Center.

1. Log in to your Lazada account

2. Review the permissions requested

3. Click Authorize

🔐 Note Saifa AI only accesses messaging and necessary store data to enable integration.

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Step 4: Confirm terms

1. Review the service details

2. Click Confirm

3. Accept the terms and conditions

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Step 5: Activate service

Click Authorised use of services

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Step 6: Use Saifa AI service

1. Find Saifa AI Chats (previously Zaapi Chats)

2. Click Use service

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Step 7: Agree to permissions

1. Review access permissions

2. Click Agree

🔐 Note This allows Saifa AI to access necessary data such as chats and order-related information.

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Step 8: Select region & login

1. Select your country

2. Enter your Lazada account credentials

3. Complete authorization

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Step 9: Complete integration

After successful login:

• You will be redirected back to Saifa AI

• Your Lazada account will be connected successfully 🚀

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💬 What happens after connecting

After successful integration:

• Lazada chats will appear in your Inbox

• You can reply directly from Saifa AI

• AI can assist with customer responses

• Your team can collaborate in real-time

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⚠️ Important notes

• Always connect the correct Lazada store

• Make sure authorization is completed fully

• If interrupted, reconnect from Integration Settings

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🔌 Disconnect Lazada

To remove the integration:

1. Go to Integration Settings

2. Find Lazada

3. Click Disconnect

4. Confirm the action

⚠️ Warning Disconnecting will stop all Lazada chats from syncing into Saifa AI.

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