WhatsApp

Connect WhatsApp Business via Cloud API to manage customer conversations.

How to Connect WhatsApp

1. Click Connect WhatsApp

2. Enter Cloud API credentials:

   • Phone Number ID

   • Business Account ID

   • Access Token

3. Verify webhook

4. Confirm connection

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After Connecting

• Messages will appear in Saifa inbox

• AI and agents can reply instantly

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Disconnect WhatsApp

1. Go to Integration

2. Select channels

3. Click Disconnect

4. Confirm

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Important Notes

• Requires WhatsApp Business Cloud API

• Some regions may have limitations